Overview
You can return any unwanted products to us within 14 days of receiving your order.
To be eligible for a return, all items must be unused, unopened, and in their original packaging. You are responsible for the shipping costs of returning the product. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
In the rare case that you have had a reaction to a product, we also accept a return. Please note we do request an explanation or proof of the type of reaction. The product must also be at least half full and returned to us within 30 days from receiving your order.
Returns that do not meet our policy requirements will not be accepted or refunded.
If you’d like to return a product, please contact our customer service team at ciao@lumessentials.skin. Please include your order number in the email. Our team will prepare a return label if the return meets our policy requirements. It is important that you contact our customer service team before you return any products. We are not responsible for returns lost in transit or that have not been communicated to us in advance.
Refunds will not be processed until items have been returned to us and inspected. You will receive an email notification when a refund has been processed. Card refunds may take up to 10 business days to complete depending on the bank’s processing time.
We reserve the right to refuse a return or charge a return processing fee if we find that our return and refund policy has been abused.
Exchanges
We only replace products if they were delivered defective or damaged. If you need to exchange a damaged product, send us an email at ciao@lumessentials.skin and we will arrange an exchange as soon as possible.